Plantronics Manager Pro offers powerful analytics services to help customers and channel partners understand usage patterns, ensure compliance, and make better decisions
Business intelligence and subscription services create new revenue streams for Plantronics partners
Singapore, February 14, 2017 – Plantronics (NYSE: PLT) announced Plantronics Manager Pro v3.9, which provides operational, historical, and contextual data on voice interactions and headset usage patterns with the subscription to new analysis suites. With Plantronics Manager Pro, customers and channel partners can use powerful services like data analysis and business intelligence to easily understand trends, evaluate options, ensure compliance, and make better decisions so their enterprise runs smoothly. They can also predict and prevent problems before they occur in a fraction of the time it would take with outdated methods, and help ensure high quality customer interaction.
Plantronics Manager Pro utilizes a cloud-based architecture to ensure the quality of communications and collaboration experiences by assuring device health, measuring usage dynamics, and safeguarding users. Non-business grade headsets with poor quality of experience and limited acoustic protection are creeping into the enterprise. This means that users are suffering from poor collaborative experiences and may in fact be exposed to excessive noise, and at times, dangerous noise levels. Plantronics Manager Pro helps monitor, manage, and maintain audio endpoints. When users know they will have great experiences and are protected, they are more able to focus on the job at hand.
“The release of Plantronics Manager Pro v3.9 clearly demonstrates the vendor’s move from a hardware manufacturer to a software-focused platform provider that is aiming to help its customers transform their entire business,” said Melanie Turek, fellow and vice president, Frost & Sullivan. “Leveraging this new cloud-based solution, IT and line-of-business managers can manage devices and ensure call quality. But more importantly, they can also quickly collect and analyze broader business data to derive actionable insights about people, usage, anomalies, compliance, trends and more. It’s exciting to see Plantronics move into business analytics, which has enormous potential for enabling true digital transformation.”
“Every company depends on data analytics to make strategic decisions. But until recently, the types of insights that improve collaboration and customer service at the point of interaction have been scarce,” said Christopher Thompson, vice president of Enterprise Product Marketing, Plantronics. “With Plantronics Manager Pro, we’re taking the next steps to assure customers and co-workers hear the smile in the voice on the other end of the call as they communicate and collaborate with each other. We’re transforming the headset from a simple endpoint peripheral into an intelligent system-level data aggregator.”
Insights for Operational and Customer Experience Excellence
Plantronics Manager Pro v3.9 builds on the foundation of previous generations with new capabilities that go beyond simple reporting to generate business intelligence and cost savings. Available insights include:
- Asset Analysis: Expands the ability of managers to track device deployment and configurations, reconfigurations, and firmware updates; and to find non-standard firmware, software, softphone, and communications client deployments.
- NEW — Usage Analysis: Provides a wealth of functional information to help contact center and IT managers understand device usage patterns, including call summary data, calls made and received, duration of calls, device adoption, and the frequency of common actions such as mute, volume and quick disconnect. For use in unified communications and contact center settings with IP telephony and Plantronics USB headsets.
- NEW — Conversation Analysis: Improves the quality of agent conversations and customer experience by identifying details such as the ratio of agent vs. customer speech, and the amounts of silence and over-talking. Supported with Plantronics DA Series USB audio processors.
- NEW — Acoustic Analysis: Review a logged history of acoustic events, such as unexpected loud sounds, during agent-customer conversations as well as daily noise exposure averages. This data can be used to help organizations, particularly contact centers, ensure the occupational safety of their workforce. Supported with Plantronics DA Series USB audio processors, this feature reports the performance of protections built into Plantronics headsets.
Value for Reseller Partners and their Customers
As part of a system-level solution, Plantronics Manager Pro is built on a business infrastructure that follows the models that our resellers and distributors use today. Plantronics continues to offer our valued resellers the opportunity to draw recurring software and services revenues, increase margins, increase profits, and entice new customers.
By integrating with existing managed service offerings, Plantronics Manager Pro helps channel partners create higher-value relationships with existing customers and attract new ones. Resellers gain the ability to remotely manage configuration and push out settings and firmware updates to help customers plan ahead, eliminate known configuration problems, and quickly respond to service inquiries.
Plantronics Manager Pro is available in 143 countries as an annual or three-year subscription service, from Plantronics Approved Resellers.
For more information, visit: http://www.plantronics.com/asia/services/plantronics-manager-pro/
Plantronics is a global leader in audio communications for businesses and consumers. We have pioneered new trends in audio technology, creating innovative products that allow people to simply communicate. From unified communication to Bluetooth® headsets to gaming solutions, we deliver uncompromising quality, an ideal experience, and extraordinary service. Plantronics is used by every company in the Fortune 100™, as well as 911 dispatch, air traffic control and various mission critical applications for those on the frontline. For more information, please visit www.plantronics.com/asia
Plantronics is a trademark of Plantronics, Inc. registered in the US and other countries, and Plantronics Manager Pro is a trademark of Plantronics, Inc. The Bluetooth® word mark and logos are registered trademarks of Bluetooth SIG, Inc. and any use of such marks by Plantronics is under license. All other trademarks are property of their respective owners.